Valued Internet Café USA Client,
As part of our commitment to provide the best infrastructure for your services, we're sending you this notice to inform you of scheduled network maintenance in our Orlando-based facility next week. We recommend reviewing the following details for more information:

Maintenance Type:
Network Maintenance

Reason for Maintenance:
Maintenance will take place in order to upgrade core network infrastructure and to improve operational resilience.

Maintenance Window:
Planned Start: Thursday, November 6, 2024 at 7:00 PM PST
Planned End: Thursday, November 6, 2024 @ 11:00 PM PDT

Estimated Duration: 4 hours

Clients Affected:
All Internet Café USA Clients may be impacted.

Data Center
Orlando.DC2

Estimated Amount of Downtime:
We understand the importance of minimizing downtime while performing any type of maintenance and for that reason, we will do everything we can to expedite this process. While our Networking Administrators are conducting the upgrade to our network infrastructure, customers will see our routes change which will cause some additional latency. During routing convergence, some packet loss may also be experienced. These moment of loss/latency should not exceed 20 minutes anytime during the four hours we will be performing the work.

Thank you so much for taking the time to review this notice. If you have any questions or concerns about this procedure, please let us know.
support@internetcafeusa.com.